- Customers can only return items purchased from udggear.com on the website.
- If the purchase was made elsewhere, customers must return the item to a physical store.
- You have a 14 calendar day window to decide to return an order purchased due to a change of mind.
- The cancellation period begins on the date of notification of receipt of the order by the courier.
- It is important that the product is returned in its complete condition including all accessories in its original packaging.
- Customers are responsible for the costs associated with return shipping.
- Refunds will cover the price of the product, excluding delivery costs, unless the return is due to a defect or UDG's error.
- B-stock item is not returnable and/or exchangeable.
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