Yes, this is possible. For any information about your track and trace – number, please feel free to contact us.

If you have used the wrong shipping information in your order please contact us AS SOON AS POSSIBLE.
We normally process your order within 1 business day. It is not possible to cancel your order as soon as it has been processed.

UDG provides the best possible service in the retail industry. We offer reliable and fast shipping, a two year full warranty and the best product range possible. From this you can see why we're not a discount store.

If you are interested in higher volumes please contact us.

Our stock levels are 99.99% correct, so you can be sure that your order will go through. However on the off chance that the product you ordered is not in stock we will contact you to let you know.

Please look at the OEM Products section on this website.

We put our products through rigorous tests to ensure that the products you trust are built to the highest standards.

Nylon is a strong, synthetic fiber that lasts for a long time. It has a shiny appearance, so your bag will always look brand new! 

Nylon Characteristics:

• Synthetic
• Strong and elastic
• Light weight
• Shiny and always look new
• Resistant to abrasions
• Retains its shape
• Easy to wash and dry
• Non-absorbent
• Strong against chemicals

All prices are in Euros.

Yes, UDG will allow you to do a 'fast checkout' if you have previously purchased from us. When you make a purchase, you may enter a username and password and on future purchases you may use the 'fast checkout' by entering your username and password.

UDG will recognize you when you return, and while we feel that the technology used to do so is reliable enough to greet you by name, we do not want you to have to take the risk of someone else being able to order on your behalf. Your personal information is stored on a secure server and we will not allow access to it unless you can identify yourself with a username and correct password.

The UDG shopping cart might not be working on your browser because you do not have 'cookies' enabled. Try going to your browser settings and enabling your cookies or at least relax the cookie security setting down one notch.
If you still can't order after the adjustments, please contact us.

Please read the Warranty & Replacement section before contacting UDG.

The lifetime Warranty is only for manufacturing flaws, any damage from usage is not covered. Please contact us for more information.

Our guarantee is very straight-forward, and reflects our belief in the high quality of our products. You will probably never encounter a problem with your UDG products. In the unlikely event that within two years from the original purchase you discover a problem caused by defects in either workmanship or materials, we’ll be happy to see that it is fixed (or replaced, if we decide that would be best). For more information see our Warranty & Replacement section.