WARRANTY & REPLACEMENTS

UDG GUARANTEE

Our guarantee reflects our confidence in the quality and workmanship of UDG products. Our products are designed and tested to meet high standards of quality and performance.

Limited Lifetime Warranty Against Manufacturing Defects

UDG products are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship, subject to the terms and exclusions set out below.

If your UDG product develops a problem that UDG determines to be the result of a manufacturing defect, UDG may, at its discretion, repair the product, provide a replacement part, or replace the product.

The Limited Lifetime Warranty applies only to manufacturing defects. It is not a guarantee that a UDG product will remain free from normal wear and tear or will maintain its original appearance, condition, functions or performance throughout its lifetime.

Normal wear and tear resulting from the use and ageing of a product is not considered a manufacturing defect and is not covered by this warranty.

What is not covered

The Limited Lifetime Warranty does not cover normal wear and tear, including normal deterioration or wear of fabrics, coatings, zippers, wheels, handles or other components resulting from regular use.

It also does not cover damage resulting from misuse, abuse, overloading, accidents, improper handling, modification, unauthorised repair, airlines or other carriers, third parties, or other causes unrelated to a manufacturing defect.

UDG is not responsible under this warranty for loss of or damage to equipment or other contents carried or stored in a UDG product, or for incidental or consequential losses.

UDG products are manufactured from high-quality materials, but no travel, bag, case or accessory product is indestructible. The Limited Lifetime Warranty should therefore not be understood as a guarantee against damage, deterioration or wear resulting from normal use or ageing.

Warranty Claims

All warranty claims are assessed by UDG to determine whether the issue is covered by the Limited Lifetime Warranty.

Claims should include proof of purchase, details of the product and a description and, where appropriate, photographs of the issue. Claims can be submitted through our Contact Us page by selecting “Product Support”.

Where damage is not covered by the warranty and repair is possible, UDG may offer a chargeable repair. Any applicable costs will be communicated for approval before the repair is carried out.

UDG REPLACEMENT

If UDG approves replacement of a product under the Limited Lifetime Warranty, the replacement will be shipped as soon as reasonably possible. Track & Trace information will be provided where available.

Choose 'Product Support' as the Type of Inquiry.